With all the emphasis of the case, the official support account of the platform revealed how Twitter has begun the roll-out of a feature that brings search for keywords in private messages, DM, of the blue canary.
Recent times have been full of news for Twitter, with the blue canary which, just to name a few, has introduced improvements in the Birdwatch function, made the chronological feed flash, allowed to create GIFs using the iPhone camera, etc. To these and other news, another one has just been added, formally communicated by the official account of the blue canary.
As is known, it was 2019 when Twitter introduced the search bar on iOS, and then portal, two years later, in 2021, also on Android, with all the functional limits of the case: search in DMs, direct messages from Twitter, until recently, it barely allowed us to search for usernames and group chat names, while bringing the utility that, in providing such information, at least it was not necessary to scroll through the entire history of conversations.
In the past few hours, as mentioned, the official Twitter support account posted a twitter, with which it celebrates the release of a feature that, it realizes, was highly anticipated (no: this is not the re-editing of the tweets) . The reference is, clearly, looking for keywords and names. By typing these elements, the answers to the users’ queries will reveal 4 groupings.
“All” will return all the results to user queries, that is, that have a correspondence with the user names or hotwords entered. Otherwise, “People” will list only the usernames corresponding to the search term indicated, while “Groups” will reveal those collective chats that match the terms entered, and “Messages” which will show – in specific DMs – the correspondence of the keywords.
The declared purpose of the novelty just released by Twitter, already available for everyone in the web iteration of the platform and, “in the coming days”, also for Android / iOS, is to facilitate the search for shared links, people and products mentioned, and to help trace past conversations. However, considerable help is not excluded also in the context of customer service support: with the novelty that brings the search for usernames and keywords in the Twitter DMs, a company can save time by finding the previous answers to similar questions , or update those users who in the past may have asked some question about a given product.