Professionals and SMEs in every sector need a reliable and high-performance IT infrastructure to carry out their daily activities. However, managing complex IT systems can be a major burden, requiring a lot of time and resources. The use of software RMM (Remote Monitoring and Management) and systems Help Desk complete, versatile and flexible can really make the difference by helping to optimize the efficiency of the IT department and, at the same time, ensuring the business continuity. The all-Europen platform that allows you to remotely monitor and manage multiple company devices is called Supreme Consul.
Compared to other solutions available on the market, Supremo Console focuses heavily onuser interface renewed and simple to use, which provides access to all features with, at most, a couple of clicks. This dedicated page contains the list of the main ones characteristics of Supreme Consul.
How to remotely monitor and manage company devices with Supremo Console
Nanosystems, an Europen company founded in Ascoli Piceno, has long offered two software which – respectively – simplify the remote IT management e di backup: Supremo and Uranium Backup. The unique platform that, through a dashboard centralizedempowers the IT team, external consultants and MSPs (Managed Service Provider) to monitor the status and behavior of your devices, is Supremo Console.
The great advantage of the Supremo Console is that it centralizes all the activities of IT management and cybersecurity, making them easily accessible via a convenient and practical Web interface.
Think of all those technicians who find themselves managing dozens of different devices every day, by type, location and customer. With Supremo Console all devices become administrable thanks to aunique online platform.
By activating the Supremo Professional plan, professionals and companies can take advantage of a series of advanced featuresaccessible right through the Supreme Console.
Building support teams
A tool like Supremo Console, combined with other Nanosystems software, gives you the opportunity to create support team for managing online support requests. There assistance queueFurthermore, it offers the possibility of monitoring the workload of collaborators in real time and managing the costs of the entire infrastructure.
Yes, because Supremo Console confirms itself as a winning choice both for the company that has to manage many devices remotely, and for the professional organizations that provide consultancy and assistance services. With the cloud platform of Nanosystems it is no longer necessary to physically go to customers because all devices can be managed remotely.
Who activates a support team on Supremo Console, he automatically becomes the administrator. And only the latter must have an active Supremo Professional license to be able to manage the support queue with their collaborators. A significant advantage. More information on the page dedicated to license sharing.
Management and history of assistance requests
Support requests received directly through the Supremo client application flow into the Help queue. The administrator can assign requests to collaborators or define an alternative way of managing the support queue, so that technicians can manage tickets in total autonomy.
In the section Support services, Historyyou will find the list of all requests for assistance gradually received by the team, together with all the respective information.
For each ticket, we keep track of the number and duration of connections made with Supremo to resolve the reported problem.
Final balance and reports for invoicing
With one click on the item Final balance management, interventions can be accounted for and track of workloads incurred before moving on to invoicing. The support contracts stipulated with customers, both pay-as-you-go and subscription-based, can be configured very simply.
The control panel helps you keep track of all the remote connections carried out towards each customer, both those initiated by Supremo and those initiated by support tickets, with the possibility of specifying information on any extra assistance provided together with additional notes.
Check the status of managed devices in real time
Supremo Console is also an advanced RMM solution. It therefore becomes possible to consult remotely, at any time and in real time, all the information relating to the devices, check their health status using specific indicators and obtain personalized notifications when problems arise, via monitoring policy definable in total autonomy.
The remote monitoring functionality allows you to always be aware of any performance critical issues o di safety and to act promptly remotely to resolve the problems that arise, reducing intervention times and guaranteeing maximum operational continuity for customers.
RMM features are divided into three main areas: Dashboard, Device management, Monitoring. The Dashboard it is a central control panel, which allows you to quickly consult the health status of the devices, using graphs and indicators. With a simple glance, you can immediately check for any error notifications or warnings relating to devices being managed remotely.
The box Devices activatedcontains the list of associated devices and the section Monitoring provides a preview of the health status of the machines and the notifications generated.
By accessing the area Device managementalways located in the RMM tab of Supremo Console, it is possible to access the detailed information of each individual machine (operating system, network and software configuration, hardware and device status in general).
Real-time monitoring and notifications
The section Monitoring returns error or warning notifications generated following performance or safety critical issues that emerged in the various devices kept under observation. Notifications are children of policy created and assigned to each machine: each single rule is made up of a series of parameters that can be customized to your liking and according to your needs.
Thanks to the Supremo Console, IT administrators and technicians can therefore consult information on each individual device in real time but also obtain personalized notifications in the event of problems or anomalous situations. Think, for example, of receiving alerts in case of high CPU usage, low disk space, large RAM memory, prohibited configurations of security software and so on.
I manageable parameters in policywhich generate error and warning notifications, are as follows
- Maximum percentage of occupied disk space (error notification)
- Maximum percentage of CPU usage (error notification)
- Maximum percentage of memory usage (error notification)
- Enabling/disabling notifications for available Windows updates (warning notification)
- Enabling/disabling notifications for Antivirus present (warning notification)
- Enabling/disabling notifications for existing Firewalls (warning notification)
Automatic installation or mass deploy
One of the flagships of Supremo Console is the possibility of deploy monitoring software in a very simple way. This can be done via command linevia mass deploy or by distributing an “ad hoc” rule via GPO (Group Policy Object), functionality integrated into Microsoft Active Directory.
With one click your Remote support, Automatic installationIT administrators can generate a useful command forautomatic installation of Supremo, using .exe, .msi or .msi with .mst files. The latter is a transformation file useful for making specific customizations during the installation process.
