Know how to process and give feedback And a real art, a skill that those who lead a business, whether large, medium or small, must possess in order to get the most out of their collaborators, improve the performance of the entire team and more easily achieve the objectives they set themselves. For effective feedback you need a favorable and positive climatepropensity to listen to all parties involved, communication skills and much more.
To learn to give feedback you can train, following essential rules, and you can adopt models and techniques that have been tested and are already used by managers all over the world. Among these it is included the EEC modelwhich is based on three steps: event (evidence), effect (effect) e change (change). Let’s find out what it consists of in detail and how it can be applied.
What is Feedback and what are the advantages
When managing a company or a group of people it is important to manage to communicate effectively, to avoid misunderstandings and to allow everyone to work with a clear and shared common purpose. Among the most important communicative acts is the provision of feedbacknecessary to be able to improve, to achieve higher performance and to identify any problems that need to be remedied.
I feedback they are not judgments and they are not criticismsbut important tools in the hands of project managers, but not only, useful for establishing a profitable cooperation and collaboration relationship that aims to achieve positive and concrete results for the entire company or the project being worked on.
This is an exchange of information collected during the performance of an activity, processed and reported at its end or at pre-established times during the work process. They must be expressed frequently.
The feedback it can be negativethrough which errors, the consequences of mistakes, missed objectives or unfulfilled results are analysed, the positivewhich highlights the practices and activities that have led to good results by trying to reinforce positive behaviors and attitudes.
Not only negative feedback must be expressed, but also positive feedback, to reinforce the behaviors that facilitate the achievement of results
Regardless of the type of feedback, this must be expressed in the most correct way to avoid encountering negative and counterproductive effects. For example, it could be perceived as criticism or judgment and cause an attitude of closure and poor collaboration in others.
To give feedback correctly you must always declare your intentions, create a calm and positive climate, be prepared to listen to other people’s points of view and always try to underline the trust placed in your team. You can follow the EEC model, which is based on three specific steps.
What is the EEC Model for expressing feedback correctly
The EEC model is a model for processing and returning feedback aimed at improving the activities of the entire team. The name comes from the three steps on which it is based: Evidence (event), Effect (effect) e Change (Change). Sometimes, Evidence is replaced with Example (Example).
In the first phase, the event is analyzed as a whole. In particular, particular attention is paid to the activity carried out by the recipient of the feedback, who can be a single collaborator or the entire team. We try to describe the situation by being specific and not generic.
At this stage we must remember that the aim is to analyze only the behavior and actions of individualsand never their personality or their private life.
In the second phase, called Effectand describe all the effects produced by the actions carried out by a single person or by the work team. Those had directly on the results of the project, on others, on the surrounding environment and on third parties who have an influence on the work carried out and on the final objectives must be studied.
All effects must be taken into consideration, both positive and negative, in a rational manner and without being influenced by one’s emotions
In the last phase, that of change, Change, all the information in one’s possession is reworked and precise and concrete indications are provided. It is at this moment that the change you want to achieve must be made clear and without leaving room for misunderstanding.
It is appropriate to continue demonstrate trust towards the collaboratorand, even if the feedback is negative and he has made some mistakes, continue to show confidence in him and his abilities so that he is encouraged to change his behavior.
They have to suggest practical solutions, give advice and try to learn his point of view and the reasons that led him to make mistakes. If the feedback is positive, it is instead necessary to identify the key to success and reinforce positive attitudes, so that the individual implements them again in the future, develops awareness of the work done and is motivated to do better and better.
Give feedback, what qualities it must have
Regardless of the model, method or techniques followed, good feedback must have certain qualities. It must be balanced and focused on both strengths and weaknesses. It must be based on observation: the work of one’s collaborators must be monitored while carrying out work.
Feedback must be objective, not be based on personal likes or dislikes or on perceptions that have no objective evidence. It must be specific and detailed and finally, timelygiven possibly in real time.
To know more: What is Personal Self Empowerment