Netflix showing an error screen? Can’t start streaming on TV or tablet? Let’s see together the best methods to solve it
Netflix is the best TV series and film streaming service available in Italy and boasts among the most stable and fastest servers for this type of service: in fact, slowdowns on Netflix are rare and it is possible to enjoy the contents with any type of connection Internet (even the simple telephone data connection).
Even if it happens a few times, Netflix can also run into some error screens or crash during playback. In this guide we see how to resolve Netflix login errors on various platforms: PC, smartphone, TV, etc. We assume here that you know your Netflix login password and that there are no limitations due to account sharing.
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1) Errori Netflix da browser
Most Netflix web browser problems can be resolved by restarting the web browser or clearing the site’s cache and cookies.
To quickly delete Netflix data and cache from Google Chrome, go to the Netflix website, press on the padlock icon at the top (in the address bar), press on the item Cookie and, in the new screen that opens, we select the cookies one by one and press on Remove.
At the end we press on Fine and reload the page by pressing CTRL+F5; the Netflix page will ask us for login credentials again, a clear sign that all data and cookies from the previous connections have been deleted.
To delete data from other browsers, please read our guide How to Clear Cache on Chrome, Firefox, Safari, Edge, Internet Explorer.
Alternatively we can also use another browser to access the Netflix site, for example Microsoft Edge o Opera.
2) Errori Netflix da app Windows
Many users use on Windows 10 the specific Netflix app for the operating system; If we have never tried it we can download it for free from Microsoft Store.
If the app shows an error screen or does not start correctly we can try to restart it or restore it (it is not enough to close it by pressing the X) by opening the Start menu at the bottom left, opening the app Settingstaking us into the menu Appwe open the menu Apps and featureswe look for the Netflix app, click on its name, press on the item Advanced options and we press the button first Interrupt and then on the key Reset.
Now all that remains is to reopen the app, log in again with the Netflix account we have and check that the error message or black screen has disappeared.
3) Netflix errors from phone or tablet apps
The Netflix app for Android and iPhone/iPad it is one of the most used methods to access the contents of the streaming service; if we don’t yet have the app on our device we can download it for free from Google Play Store or fromApple App Store.
If we have problems with the Netflix mobile app, the quickest way to resolve it is to completely uninstall the app and reinstall it, so as to delete all data and associated cache.
To uninstall Netflix on Android and iPhone/iPad, all we have to do is press and hold the app icon in the launcher or app drawer, then press Uninstall o Remove apps.
Alternatively we can always open the Settings app and uninstall the app from the dedicated menu, as also seen in the guide Uninstall apps on Android completely, even all at once.
4) Netflix errors on Smart TV
The Netflix app is one of the most requested and installed on Smart TVs: it is therefore no coincidence that all television manufacturers (LG, Samsung, Sony, Hisense, Philips, Panasonic etc.) already include the updated app in their operating systems.
These apps rarely have problems and if Netflix doesn’t open there could be a general or connection problem. First of all, let’s make sure that the app is updated and, if possible, reinstall the application from the TV app store. The next time you access the app you will have to re-enter your login credentials for the account in use.
If an error screen appears or the app does not start let’s make sure that the Internet connection is active (via Wi-Fi or Ethernet cable) and, if the problems persist, we turn the TV off and on again, making sure not to enter fast start or sleep mode (which actually does not turn off the TV but puts it into hibernation): this can be a In this case, it’s a good idea to proceed the “strong way” by unplugging the power socket directly for a few minutes.
As a last resort we can try accessing the Netflix site using the browser integrated into all modern Smart TVs, thus bypassing the app problem.
5) Errori Netflix su Fire TV Stick
The Netflix app is also already installed on the Amazon Fire TV Stickas we saw in the guide Add Netflix, YouTube and apps to your TV with Amazon Fire Stick.
To solve Netflix problems on the Fire TV Stick we recommend turning off the TV and disconnecting the device’s USB power cable, so as to perform a complete reboot. After a few minutes we reconnect everything, wait for it to start and open the app again to check if it has recovered.
If this is not enough, uninstall the app and reinstall it from the Amazon App Store, as seen in the guide Install Android Apps on Fire Stick TV, from APK or Store.
6) Errori Netflix su Chromecast
The old model of Chromecast (without Google TV) it is in fact a simple receiver of multimedia content: it is the Netflix app on Android or iPhone/iPad that generates the video stream to be played on the television.
To solve the problems, let’s proceed as seen for the mobile apps and, if it doesn’t work, make sure that the Chromecast and the phone/tablet are connected to a 5GHz network, as seen in the guide Activate a second WiFi network to improve connection stability.
If we instead possess the Chromecast con Google TV we can uninstall and reinstall the Netflix app like on any Android phone or Smart TV with Google TV operating system.
7) How to fix other Netflix errors
Netflix may occasionally show the error screen “An error occurred, please try again later“. This error can be caused by various causes, but in most cases it can be resolved quickly.
Another reason for error is the presence of too many devices simultaneously connected with the same Netflix account: the last one to arrive will receive an error message, as there are no free slots for viewing. Depending on the type of subscription in use, we can only use Netflix on a limited number of devices (for simultaneous viewing).
To exit all devices connected at that moment, press the profile icon (on the app or website), select the menu Settings and, in the section Security and privacywe press on Log out of all devices; to do it first we can also use the quick logout link provided by Netflix.
If we were sharing a Netflix subscription may have triggered a check that has the use of the subscription outside the family circle is blocked; on the same topic we invite you to read our guides on how to disconnect a device from Netflix come on how to add an extra Netflix user and transfer a profile.
Using a proxy service, private DNS, or VPN may affect the proper functioning of the Netflix app or website; This is because Netflix always tries to figure out the use of VPN services to bypass regional limits, blocking traffic when it detects the presence of an active VPN (or similar service).
In this scenario the best advice is to immediately disable any VPN, proxy or private DNS services active on our PC, on our tablet or on our phone.
Conclusions
We have collected the most common Netflix problems and also shown what to do to fix them quickly; in fact, it is enough to delete the cookies/cache, completely uninstall and reinstall the app or restart the device to make the rare error messages that you may encounter with this service disappear.
If problems persist even after restoring or deleting the app, the problem is almost certainly linked to the internet network in use; To solve network problems we invite you to read our guides If the connection is there but the websites do not load and the downloads are stopped e Solutions for wifi and router connection problems.
However, if Netflix works but the streaming quality is poor, we can try increase video streaming speed to the maximum.