The procedure refund request on PlayStation Store she is very slim. But it is important to keep in mind the requirements related to different purchasing options.
Until some time ago, refunds were a practice entrusted to physical stores. And consequently to seller-customer relationship. Today things are very different.
Just think that to request a refund on PlayStation Store it is necessary to learn to communicate profitably with a chatbot. An educated software for simulate a human conversation.
Types of refunds on the PlayStation Store
Before going into the merits of the procedure to follow request a refund on PlayStation Storeit is certainly useful to clarify the various purchase categories available.
Also because the portal provides specific rulesprecisely on the basis of type of article that was purchased. Starting from games and add-ons, up to subscriptions and pre-orders.
In the case of online games or gods add-on, it is necessary to request a refund within amaximum of 14 days from the time of purchase. And the refund will be provided only in case the user has not started downloading the content.
Even in the case of subscriptions type PlayStation Plus the time limit within which to submit a refund request to the PlayStation Store is maximum 14 days.
In this case, Sony will deduct from any refund quotas or amounts which cover a period of time during which the user took advantage of the subscription in question.
Finally in the case of pre-orders must be taken into account two starting situations. The first requires the user to have placed the pre-order well in advance of the release date of the title.
More precisely with more than 14 days in advance compared to the release. In this case the PlayStation Store refund is available until the release date of the title.
In case the pre-order it was carried out subsequentlythe user can request a refund no later than 14 days after the date of purchase.
The procedure for obtaining a refund from the PlayStation Store
At this point all that remains is to explain the steps that allow you to get a refund from the PlayStation Store. The first thing to do is visit the official site dedicated to support Sony.
Here you need to select the name item What do you need help with? And then click on the item named PS Store and refunds. A new menu will appear, from which you must select the item named PlayStation Store Refunds.
At this point you need to click on the named entry Refund Assistant and get started interact with a chatbot. You may need to choose a name option again to start the chat Chat not and a name option Start chatting.
The chatbot usually asks questions always the same questions, following a specific order. First it asks the user if it is the account owner for which a refund is requested. So he asks about select the content for which a refund is requested.
Finally he asks reason for requesting reimbursement on PlayStation Store. At this point the interaction will continue based on what the user wrote and will end with connection with an external agent. A professional, this time in the flesh, who will take care of processing the refund.
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